Please read the following Return and Exchange Policy carefully before making a purchase on our website or in-store. By completing a purchase, you agree to be bound by these terms. If you do not agree with any part of this policy, please refrain from making a purchase.
- Return and Exchange Period:
We offer a 14-day return and exchange policy from the date of purchase. If you wish to return or exchange an item, it must be within this specified timeframe
2.Eligibility for Refund or Exchange:
To be eligible for a refund or exchange, the item must be returned in the same condition in which it was delivered, with the tag still attached. The item should be unused and in its original packaging. Additionally, you must provide a valid invoice or proof of purchase.
3.Inspection of Delivered Product:
Upon receiving your order, please inspect the product carefully. If you notice any damage, defects, or if you received an item different from what you ordered, please contact us immediately. We will provide further assistance and resolve the issue as promptly as possible
4.Process for Returns and Exchanges:
To initiate a return or exchange, please follow these steps:
- Contact our customer service team within the 14-day return and exchange period.
- Provide the necessary information, including your order number, product details, and reason for the return or exchange.
- Our customer service team will guide you through the return process, including providing you with the appropriate return shipping instructions or arranging for an in-store return.
5.Return Shipping Costs:
For returns or exchanges due to reasons other than damage, defects, or receiving the wrong item, the customer will be responsible for the return shipping costs. Please note that original shipping charges are non-refundable.
- Refund Process:
Once we receive the returned item and verify its condition, we will initiate the refund process. The refund will be issued using the original payment method, unless otherwise agreed upon.
- Exchange Process:
If you wish to exchange an item, please follow the return process mentioned above. Once we receive the returned item and verify its condition, we will proceed with processing the exchange. The exchanged item will be shipped or made available for in-store pickup, depending on the chosen option.
Please note that these terms apply to both online and in-store purchases. Different policies may apply to specific products or promotions, and we reserve the right to make exceptions or impose additional conditions as deemed necessary.
By making a purchase, you acknowledge that you have read, understood, and agreed to this Return and Exchange Policy.