Please read these Terms and Conditions carefully before using our grooming services. By utilizing our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not proceed with the grooming service.

1- Vaccinations:

To ensure the health and safety of all pets in our care, we require that all animals should be fully vaccinated. Proof of vaccination will be requested. Additionally, if the pet is younger than 5 months, we will need to see a valid vaccination book. We reserve the right to refuse service if these requirements are not met.

2.Pregnant Pets:

For the safety of the pet and unborn offspring, we only accept pregnant pets for a dry shower service. We will not provide any other grooming services to pregnant pets.

3. Pet Behavior and Health Issues:

It is the responsibility of the pet owner to inform our reception staff about any known behavior or health issues that may affect the grooming process. This information is crucial for the safety of both the pet and our grooming staff.

4.        Grooming Area Access:

Our grooming area is strictly for staff members only, unless explicit permission is granted by our staff to the pet owner. This policy is in place to maintain a controlled environment and ensure the safety of all pets in our care.

5.        Muzzles for Dogs:

Dogs that require the use of muzzles must wear them when entering and leaving our premises. This policy is implemented to ensure the safety of our staff, other animals, and customers.

6.        Appointment Punctuality:

We request that customers arrive on time for their scheduled appointments. In the event of a delay exceeding 15 minutes, we reserve the right to postpone the appointment or adjust the grooming services accordingly, based on our availability.

7. Payment and Appointment Confirmation:

To schedule an appointment, a payment link will be sent to the customer. The appointment will only be confirmed upon receipt of payment. Failure to make the payment within the specified time may result in the cancellation of the appointment

8. Appointment Rescheduling and Cancellations:

If the customer needs to reschedule a grooming appointment, they must inform our reception staff as soon as possible. Rescheduling is subject to availability. In case of a canceled appointment, a refund of 75% of the amount paid will be provided, unless the customer requests to reschedule.

Please note that these Terms and Conditions are subject to change without prior notice. It is the customer’s responsibility to review these terms periodically.

By using our grooming services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.