Please read these Terms and Conditions carefully before using our daycare services. By utilizing our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not proceed with the daycare service.

Daily Daycare Terms and Conditions:

  1. Vaccinations:

To ensure the health and safety of all dogs in our daycare, we require that all dogs should be fully vaccinated. Proof of vaccination will be requested. We reserve the right to refuse daycare service if these requirements are not met.

2- Dog Behavior:

Dogs entering our daycare must be friendly with both dogs and humans. Aggressive or excessively anxious dogs may not be suitable for our daycare environment. We reserve the right to refuse service to any dog that poses a risk to the safety and well-being of other dogs and staff members.

3. Female Dogs in Heat:

Female dogs in heat (during their period) will not be accepted in our daycare. This policy is in place to prevent any potential disturbances and maintain a safe and harmonious environment for all dogs.

4.Daycare Cost:

The cost for our daily daycare service is 2 KD per hour per dog. The customer will be charged according to the actual duration of their dog’s stay in our daycare facility.

5.Informing Reception:

Before leaving their dog at our daycare, the customer must inform our reception staff. This is to ensure that we have all the necessary information about the dog’s needs, routines, and any specific instructions provided by the customer.

1-        Daycare Hours:

Our daycare operates from 10 AM to 10 PM. Dogs should be dropped off and picked up within these hours. Failure to collect a dog before 10 PM will result in the dog being transferred to our boarding facility and will be charged double the regular daycare price.

Monthly Daycare Terms and Conditions:

1.        Vaccinations:

Similar to the daily daycare, dogs attending our monthly daycare program must have received at least two vaccinations. Proof of vaccination may be required. We reserve the right to refuse admission if these requirements are not met

2.Dog Behavior Assessment:

All dogs applying for our monthly daycare program will undergo a behavior assessment conducted by our trainer. This assessment helps us ensure that all dogs in the daycare are compatible and can socialize safely.

3.Freezing Subscription:

Customers with a monthly daycare subscription can freeze their subscription for a maximum of 14 days per month.

4. Drop-off and Pick-up Service:

Our drop-off and pick-up daycare service is available throughout the week except for Tuesdays. On Tuesdays, customers can drop off their dog at 10 AM, but pick-up must be done at 4 PM. If the customer wishes to extend the dog’s stay beyond 4 PM, an additional charge of 2 KD per hour will apply.

5. Restricted Dogs:

Pregnant dogs, sick dogs, and dogs in heat will not be allowed in our monthly daycare program. This policy is in place to ensure the safety and well-being of all dogs in our care.

6. Timing and Traffic:

Although we strive to maintain the designated drop-off and pick-up timings, traffic conditions may occasionally cause delays. We appreciate your understanding and cooperation in such situations.

7. Notification of Non-Pickup:

If the customer does not want their dog to be picked up for daycare on a specific day, they must inform our reception staff at least one day in advance. Failure to notify us may result in unnecessary arrangements and inconvenience.

8. Dog Pickup Time:

Our driver will wait for 10 minutes after calling the customer for dog pickup. If the dog does not show up during this time, the driver will have to leave for other pick-ups. It is the customer’s responsibility to ensure their availability for dog pickup.

Please note that these Terms and Conditions are subject to change without prior notice. It is the customer’s responsibility to review these terms periodically.

By using our daycare services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions